Wednesday, 20 November 2013

Businesses Harness The Potential Of VoIP Phone Systems

Look back a few decades and you can probably recall a time when telecommunication services wouldn’t pass the standards of adequacy expected these days. There were such things as party lines and rotary dials. There were times when you had to wait a few minutes before getting a dial tone. Customer support via phone was practically non-existent unless you didn’t mind waiting hours for a call to get through. Long distance calls suffered choppy lines and were insanely expensive to boot. Thanks to modern technology, especially the Internet, all these telecommunication troubles have followed the exit of the phone models associated with that time.

In this day and age, a telecommunication technology that many businesses have tapped into is Voice over Internet Protocol or VoIP. VoIP phone systems work through making digital data from analogue audio signals and then sending them over the Web. They’re just what their name implies: a technology that allows the transmitting of voice over the Internet instead of the standard phone line. Companies have found the VoIP system to be very convenient, reliable, and beneficial.

Having VoIP phone systems in place does away with the need to rent expensive phone lines. The analogue setup usually means that a business has to pay for several phone lines, whereas the use of VoIP indicates that all dial tone costs are included in the phone system installed. A VoIP phone system indicates an 80% decrease on phone call expenses, especially when you factor in the low, flat rate for long distance calls.

With the increased capacity to take incoming calls, the network also does not get overwhelmed no matter the call volume, which, in turn, means that no calls will be missed. Some programs even allow unlimited lines so that all calls are sure to be accommodated.

VoIP technology allows mobility, making telecommuting and field work so much easier. Those away from the office can still be connected to the company’s phone system via a laptop or a mobile device such as a tablet or a cell phone.

There is also an array of modern phone features available in VoIP plans. Some of these are fax to email, voice mail, caller ID, call recording, and simultaneous ring. These are all considered extras in a conventional phone system and require additional payment.

A VoIP phone system is indubitably a worthwhile investment for any business to make. With it, all the telecommunication provisions of this time can be optimized to the company’s advantage, thereby promoting increased productivity and growth.

About the author: Bob Josward is an IT specialist who loves to share his knowledge regarding the tech industry through writing informative articles. He writes in behalf of
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